Privacy
Privacy policy
Plain language, no dark patterns. Here's exactly what data we touch, why, and how to opt out. We don't run a booking engine, a CRM, or ad tracking. Bookings happen on WhatsApp with Pak Wil directly.
Who we are
Wil Rinjani is a family-run Mount Rinjani trekking operator based in Senaru, Lombok, Indonesia. For any privacy question, message us on WhatsApp or email wilrinjani671@gmail.com.
What we collect
- When you message us: if you contact us on WhatsApp or by email, we receive whatever you send (your name, your questions, your trek dates). We use it only to answer you and arrange your trek. We don't add you to any marketing list.
- Optional analytics: if you accept analytics cookies, we use Google Analytics and Microsoft Clarity (both loaded through Google Tag Manager) to see which pages people read and how the site is used, including anonymised heatmaps and session replays, so we can improve it. If you choose "Essential only," none of this loads.
- No tracking by default: we don't run advertising pixels, we don't sell or share your data, and the site sets no non-essential cookies unless you opt in.
Cookies
The site uses one essential preference to remember your cookie choice. Analytics cookies are optional and load only after you accept them in the banner. You can change your mind at any time: the button below brings the banner back, and so does the "Cookie settings" link at the bottom of every page.
Your rights
You can ask us what data we hold about you, ask us to correct or delete it, or withdraw your consent at any time, just message us. If our audience includes EU/EEA visitors, we honour the GDPR rights of access, rectification, erasure, and objection. [TO CONFIRM: final GDPR/legal review for the Indonesian-operator + EU-audience setup]
Third parties
Messaging us on WhatsApp is subject to WhatsApp's own privacy terms; emailing us is subject to your email provider's. If analytics are enabled, those providers process anonymised usage data on our behalf. We link out to Google Maps for our reviews; visiting Google is subject to Google's terms.